Customer Service Representative - State Farm Agent Team Member
Waunakee - WI
Customer Service Representative - State Farm Agent Team Member
Full Time • Waunakee - WI
Responsive recruiter
Benefits:
- Licensing Costs Reimbursed
- Commissions
- Benefit Stipend
- Simple IRA matching
- Opportunity for advancement
- Paid time off
Customer Service Representative
John Jensen State Farm is Waunakee's highly rated insurance agency (4.9★ on Google and voted Favorite Insurance Agency three years running). We're looking for someone who enjoys helping people, thrives in a fast-paced environment, and wants to build a long-term career with a team that invests in its employees.
This isn't a call-center position where you're reading scripts all day. You'll become a trusted resource for our customers, helping them navigate important life events while developing expertise in insurance and financial protection.
What You'll Do
- Answer customer calls, emails, and walk-in questions with professionalism and empathy.
- Assist customers with policy changes, billing questions, claims support, and coverage questions.
- Process policy updates accurately and maintain detailed customer records.
- Build strong relationships with customers by understanding their needs—not just completing transactions.
- Recognize when a customer's situation has changed and proactively recommend a conversation about their insurance needs.
- Work closely with the rest of the team to deliver an exceptional customer experience.
What We're Looking For
We're less concerned about insurance experience than we are about finding the right person.
You may be a great fit if you:
- Enjoy talking with people and building relationships.
- Have a positive, confident, and professional communication style.
- Are naturally curious and ask thoughtful questions.
- Notice details and stay organized even when things get busy.
- Take ownership of problems and enjoy finding solutions.
- Learn quickly, accept coaching well, and want to keep improving.
- Want a career with opportunities to grow, not just another job.
Previous customer service experience is preferred, but we will train the right candidate.
Training & Career Development
Insurance experience isn't required.
We'll pay for your Wisconsin Property & Casualty, Life, and Health insurance licensing, including exam and course costs upon successful completion. You'll receive hands-on training from an experienced team and continue expanding your knowledge as your responsibilities grow.
As you gain experience, you'll have opportunities to take on new challenges, develop additional skills, and advance your career within the agency.
Compensation & Benefits
- Starting salary of $40,000
- Performance-based commissions and bonus opportunities
- Agency-paid licensing and training
- Ongoing professional development
- Supportive team environment with clear opportunities for advancement
Compensation: $40,000.00 per year
Ready to Launch Your Career?
We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at John Jensen - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in Waunakee.
- Our office is open 9AM-5PM.
- I have been a State Farm agent since 2020.
- I am a proud graduate of UW-Whitewater.
- We currently have 6 team members at our agency.
- Our agency has received awards including: Chairman's Circle and Ambassador Travel
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none